Delivery information

At Trends by Stylia, we make every effort to ensure a fast, reliable and transparent delivery of your orders.

1. Order processing

Orders are usually prepared and entrusted to the carrier within a period of 1 to 2 working days after validation of the payment.

Orders placed during weekends or holidays are processed from the first following working day.

In periods of high activity (sales, holidays, promotional operations or exceptional circumstances), additional time may exceptionally be necessary.

2. Delivery times

Delivery times vary depending on the product, its place of dispatch and the country of destination.

As an indication:

• Products dispatched from a warehouse in the European Union: estimated delivery between 2 and 5 working days.
• Products dispatched from a warehouse outside the European Union: estimated delivery between 7 and 15 working days.

The estimated time is indicated on the sheet of each product before the order.

These deadlines are indicative and may be extended in the event of an event beyond our control (weather conditions, customs formalities, strikes, carriers, etc.).

3. Shipments

In order to reduce delivery times, products can be shipped from different logistics centres located in France, other EU Member States or, depending on the products, from third countries.

When your order contains multiple items, these can be shipped separately.

In this case, you will not be charged any additional shipping costs.

4. Delivery costs

• Free delivery for any order of an amount equal to or greater than 50?, unless otherwise specified.
• For orders less than 50?, the delivery costs are calculated automatically and displayed before the final validation of the order.

5. Taxes and customs duties

For orders delivered within the European Union, the applicable taxes are included in the price displayed in accordance with the regulations in force.

Depending on the place of dispatch, the nature of the products, their value and the rules of the country of destination, customs duties or other compulsory charges may exceptionally be required by the competent authorities.

When these costs are not included in the sale price, they remain the responsibility of the customer.

For orders delivered outside the European Union, local taxes, customs duties or import charges may be applied by the authorities of the country of destination. These costs remain the responsibility of the customer.

For more information, please consult our General Terms and Conditions of Sale.

6. Order tracking

As soon as your order is dispatched, a confirmation email containing your tracking number is sent to you.

You will be able to track the delivery of your package directly from the carrier’s website or via our order tracking page.

7. Receipt of your order

Upon receipt of your package, we invite you to check its condition as well as its contents.

In the event of a damaged package, missing product, damaged product or delivery error, we invite you to contact us as soon as possible so that we can provide you with an appropriate solution.

8. Contact us

If you have any questions about your order or delivery, our customer service department is at your disposal:

contact@trendsbystylia.com